Frequently Asked Questions

We know that buying skates can be tricky, so we have compiled a list of Frequently Asked Questions to help you find the best answers!


How do I find Lino Skate Shop in Cape Town?

We are located in unit K137, Platinum Junction Business Park, Montague Gardens. 
There are 2 entrances to the business park: Gate 1 in School Street or Gate 2 in Platinum Road. 

Note: The entrance via Platinum Road (Gate 2) is closed on weekends and public holidays. Please ensure you enter through the entrance on School Street (Gate 1) – turn off Koeberg Road onto School Street, next to the Milnerton Police Station.

Do you offer delivery? 

We offer shipping nationwide, to anywhere in South Africa. It is charged at a flat rate of R150. We use Fastway Couriers, and delivery is usually between 2-5 days, depending on the area you stay. If you would prefer to collect your order yourself, choose “Collect in Store” at checkout and quote your Order number when collecting.

How can I track my delivery?

After your order has been processed and packaged, you will receive an email with your waybill number for tracking. Go to to track delivery.


What payment methods do you offer? 

When shopping in store, you have the option of paying using cash, card or voucher. Our card machine accepts contactless and NFC payments. 
When purchasing online, you two payment options:
1. Payfast, for credit and cheque card payments, as well as online payments using Samsung Pay, Instant EFT, Capitec Pay, Snapscan, Zapper, Scan-To-Pay or Mukuru cash.
2. Pay Just Now, to pay in 3 equal interest-free installments, get your order immediately.

Do you offer Layby?

If you would like to buy from us on layby, we recommend using Pay Just Now online. You will need to sign up with Pay Just Now through their website, use your account to make the purchase online, then your payment will be split into 3 interest free installments and managed by them. You can receive your order / collect your purchase in store immediately.

What if my skates don’t fit – do you offer returns / exchanges?

Yes, we have a 2 week return policy and accept returns as long as the items are returned within original condition and packaging, within 2 weeks of purchase.
We will happily process an exchange, give you store credit or a full refund. Please read our Refund and Returns Policy for more information.

Do you offer any warranties on your skates?

Most of the products we stock have a limited 6 month – 1 year warranty for manufacturing defects. Please contact us immediately if you would like more information.

Do you offer any skating lessons or workshops?

During the summer months, we offer free skate lessons at our shop in Montague Gardens on Saturday afternoons. We also host and advertise a number of skate events throughout the year. Follow us on social media to stay up to date with the latest, or Whatsapp us at 074 040 4545 to find out more about upcoming skate events.

Do you offer skate rentals?

We manage and run a mobile roller skating Pop-up experience, called On The Roll. These skate rentals are mostly suited for hosting your own roller disco at a party, event or activation. We do not hire single skates to individuals. If you are interested in finding out more, please contact us at

How can I stay up to date with skate events happening in Cape Town?

Follow us on Instagram @linoskateshop , or Whatsapp us at 074 040 4545 for the link to join our community Whatsapp group where all the skate events and meetups in the city are shared.


What is the right fit for skates?

Finding the right fit for skates is crucial for comfort and performance. Make sure to lace the skates up completely when trying on, to test the fit correctly – the ankle should be securely tightened. Skates should fit snugly but not uncomfortably tight. Your toes should lightly brush the front of the skate boot when standing upright, knees slightly bent. Your heel should be secure with minimal movement.  It’s essential to try on skates with the socks you intend to wear while skating to ensure the best fit.

What’s the difference between roller skates and rollerblades?

Roller skates (or Quad Skates) typically have four wheels arranged in a two-by-two configuration. They provide stability and are often used for dance and recreational skating. 
Rollerblades, also known as inline or Urban skates, have a single line of wheels, usually three, four or five, aligned in a row. They offer better maneuverability and are popular for speed skating and urban skating.

What is the difference between roller skates with/without a heel?

Roller skates with a heel, often referred to as high-top skates, have a higher boot that extends above the ankle. They provide more ankle support and stability, and place your weight forward over the toes, making them ideal for beginners and recreational skaters. Roller skates without a heel, or low-cut skates, have a lower boot that allows for more freedom of movement of the ankles and are favored by advanced skaters for agility and tricks.

How often should I replace the wheels and bearings on my skates?

The frequency of wheel and bearing replacement depends on usage and conditions. 

For regular skaters, wheels may last 6 months to a year, while bearings might need replacement every 1-2 years. Heavy use and outdoor skating can wear them out faster.

Do you have replacement parts for roller skates/blades (wheels, bearings, toe stops)?

Yes, we carry a variety of replacement parts including wheels, bearings, toe stops, and more to keep your skates in top condition. Check out the Accessories and Hardware categories of our store to see more.

What’s the difference between indoor and outdoor roller skate wheels?

Indoor wheels are typically harder (higher durometer or “A” rating) and smoother to provide better grip and control on smooth surfaces like wood or polished concrete found in skating rinks. Outdoor wheels are softer with a lower durometer rating to absorb shocks or bumps and provide traction on rough outdoor surfaces like asphalt or concrete, e.g. 78A Wheels.

Are there specific skates recommended for different types of skating?

Yes, different types of skating require different skates optimized for their specific activities:
Recreational skating: Generally uses quad or inline skates designed for comfort and versatility.
Artistic skating: Requires quad skates with high ankle support and adjustable toe stops.
Roller derby: Involves low-cut quad skates with adjustable toe stops, designed for agility, stability, and quick turns.
Urban skating: Often utilizes inline skates for maneuverability and speed on city streets.
Aggressive skating: Uses inline skates with durable components and grind plates for tricks and stunts. Park skating with Roller Skates is also popular, using Grind blocks and harder park wheels.